FAQ: I'm having problems installing the Modem - Vodafone Ireland

I'm having problems installing the Modem

Check how far the installation got before failing, resolutions for common error messages encountered are as follows:

  • Rolling back action - if this message is encountered, the issue is with Windows, and cannot be resolved by Vodafone.  You will need to contact the helpdesks of Microsoft (01 295 3826) or your computers manufacturer.

 

  • Administration rights are required – Check the service pack that you are running on your Windows operating system via: Start > Control Panel > Help > About Windows. If you are using Windows XP Service Pack 1 or lower, or Windows 2000 Service Pack 3 or lower, you must install the next Service Pack, (SP2 for XP, SP4 for 2000). If you have the correct service pack, enable Administration rights. You may need to contact Microsoft (01 295 3826) for assistance with this issue.

 

  • Error 2738. Could not access VBScript run time for custom action

Do the following:

Run Command Prompt as Administrator
1.1 Start Menu -> All Programs -> Accessories 
1.2 Right click on Command Prompt and select Run as Administrator

If you are using 32-bit version of Windows:
Type cd %windir%\system32 into the Command Prompt and hit Enter

Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

If you are using 64-bit version of Windows:
Type cd %windir%\syswow64 into the Command Prompt and hit Enter
Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

 

If no error message is encountered and the modem appears to take no action, check Start > Computer. If a “CD Drive: Vodafone” is present, double click this icon to start the installation.

If using Windows Vista, ensure to click Allow on the message informing you that “An unidentified program is attempting to access your computer”

 

On occasion the modem can be made to install by using the “Safe mode” option in Windows. To access this troubleshooting mode, shut down the computer, wait 60 seconds then switch the computer on while tapping the F8 key as the system restarts.

 

Select Safe Mode with Networking using the arrow keys and press Enter. Proceed with the installation as normal and restart once installed.

 

 

Many of the issues that can occur with the modem can often be caused by removing the modem without using the Safely Remove Hardware icon or shutting down the Vodafone software or computer before removing the modem. To help avoid these issues please follow the steps below

 

Check that when removing the modem that the Vodafone Mobile Connect software has been shut down by clicking File in the top left of the software, then clicking Exit, then when prompted if you want to close the software click Yes. You can then use the Safely Remove Hardware icon beside the clock (sometimes you will need to click the arrow pointing to the left beside the clock for this to appear).

 

Shutting down the computer and then removing the modem will also not cause an issue.

 

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