I need my PUK code - I entered the wrong pin
If you enter your PIN code incorrectly 3 times, your phone will be blocked and you will need your PUK (Personal Unblocking Key) to unlock it.
Are you looking for the code to unblock your phone so you can use it with a SIM card from another network? If so, learn about the NAC code.
Get your PUK code:
Online
The quickest way is to get your PUK code in My Vodafone.
Over the phone
You can also get your PUK by calling Customer Care (from any landline or mobile).
Follow these steps if you're Bill pay:
1. Dial 1907
2. From the main menu, press '2' for service & settings and enter your Self Service password
3. From this menu, press '1' for the PUK options
4. Press '1' to hear your PUK, or '2' to hear instructions on how to unblock your phone.
Follow these steps if Pay as you go:
1. Dial 1747
2. From the main menu, press '2' for Services and Settings
3. From this menu, press '1' for the PUK menu
4. To get your PUK, press '1'
5. For your unblocking information press '2'
6. If you have a Nokia phone choose option 1 to get the unblocking instructions
