FAQ - Topics

BlackBerry

• BlackBerry Support
• BlackBerry Support and Service
• Installation and Setup Guides
• More BlackBerry FAQs

BT Customers Transferring to Vodafone

• What does the agreement mean for me?
• Do I need to do anything?
• Will there be any change to my existing package?
• More BT Customers Transferring to Vodafone FAQs

Calling and Messaging

• How do I divert (or forward) my calls to a different number?
• How do I stop getting charged for receiving text messages?
• How do I use call waiting and call hold?
• More Calling and Messaging FAQs

Dell Netbook with Built-In Broadband

• Can I install Microsoft Office on the Netbook?
• Can I install Windows Vista as an operating system rather than Windows XP?
• Can I roam with the Dell Netbook?
• More Dell Netbook with Built-In Broadband FAQs

Home Broadband

• How do I configure my existing modem to Vodafone settings?
• How do I connect my 3G mobile dongle to the Vodafone At Home modem?
• How do I install my new Vodafone At Home modem?
• More Home Broadband FAQs

Just Joined

• New Prepay customers
• New Pay Monthly customers

Landline

• Can I bar certain call types from my landline?
• Can I change my 3 nominated Vodafone numbers?
• Can I change my Bank details?
• More Landline FAQs

Mobile Broadband

• Can I use my modem abroad?
• Can I get coverage?
• What exactly does the 10GB maximum allowance mean?
• More Mobile Broadband FAQs

Mobile Phone Handset

• How do I get insurance for my phone?
• How do I make a claim on my phone insurance?
• How do I unblock my phone so I can use it on another network?
• More Mobile Phone Handset FAQs

Online Shop

• Can I keep my phone number if I switch to Vodafone?
• How do I return or replace a phone I bought online?
• How do I switch networks to Vodafone?
• More Online Shop FAQs

Price Plans and Call Charges

• How can I save money and get the best deals?
• How do I get my remaining add on information?
• How much does it cost to…
• More Price Plans and Call Charges FAQs

Roaming - Going Abroad

• How can I reduce my call costs while roaming?
• How do I access my voicemail from abroad?
• How do I sign up for Vodafone Passport?
• More Roaming - Going Abroad FAQs

Services

Téacs

• Are instructions in English available?
• Can I use this service on my iPhone?
• Do I have to manually insert the mobile number of the person I’m texting?
• More Téacs FAQs

Virtual Private Network (VPN)

• Can I connect to the Internet using Vodafone Mobile Connect Lite via a VPN?
• I can't connect to my corporate network, how can I resolve this?
• I have a network connection, but can't get my VPN connection to work?
• More Virtual Private Network (VPN) FAQs

Vodafone Simply

• Can I move off the Vodafone Simply tariff?
• Can I move to Vodafone Simply from other Price Plans?
• Can I upgrade while on this tariff?
• More Vodafone Simply FAQs

Website and My Vodafone

• How do I get free webtexts?
• How do I get my free call credit?
• How do I sign up for My Vodafone?
• More Website and My Vodafone FAQs

Your Account

• Am I eligible to upgrade my phone?
• How can I save money and get the best deals?
• How can I Top Up?
• More Your Account FAQs

Vodafone Live